If you need to rearrange your delivery to an alternative date, or request your package is left in a safe place or with a neighbour, you will need to do this yourself.

Royal Mail

For items sent with Royal Mail Tracked services in the UK, please see the email that will be sent to you for details on managing your delivery.

For items sent with untracked services*, if you miss your delivery then a card will be left at your address with further details on how to rearrange delivery or to collect from your local delivery office.

*Shipment reference provided for untracked Royal Mail 48 service will not show any tracking result on their website unless delivery is attempted or successful.


Track and manage your delivery at the DPD website, enter the shipment number provided and your delivery postcode. You can request delivery on an alternative day, delivery to a specified safe place, neighbour, or Pickup Shop. Where available you can even ‘upgrade’ your delivery to a premium service for an additional cost (payable directly to DPD themselves).

DHL Parcel UK (formerly UK Mail)

You can track and manage your delivery at the DHL Parcel UK website, enter your shipment number and postcode for full options. Like DPD, you are able to rearrange delivery to an alternative date, or request your parcel is left with a neighbour or in a safe place, or delivered to a DHL Service Point for pickup at your leisure.

DHL Express Worldwide

We’ll email you with the link to track your package with DHL Express, and they’ll also send you email notifications to keep you updated.

You can also track your shipment number at the DHL website, and depending on the destination country, you can manage your delivery using DHL On Demand Delivery tool.